Privacy Policy

Effective Date: February 4, 2026 · Last Updated: February 4, 2026

1. Introduction

IoT GPS AI ("we," "us," or "our") operates the website iotgpsai.com and the platform at app.iotgpsai.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws.

By using our Service, you consent to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, billing address
• Payment Information: Credit card details, billing information (processed by third-party payment processors)
• Partner Applications: Business information, territory preferences, estimated volumes
• Communications: Support requests, emails, and other correspondence

2.2 Information Collected Automatically

• Device Data: GPS coordinates, device identifiers (IMEI/ESN), timestamps, speed, heading, altitude, sensor data
• Usage Data: Log files, IP addresses, browser type, pages visited, time spent on pages
• Cookies: Session cookies, preference cookies, analytics cookies

2.3 Information from Third Parties

• GPS Tracking Devices: Location and telemetry data from connected devices
• Payment Processors: Transaction confirmations and billing status

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Service
• Process transactions and send related information
• Track and display GPS device locations and telemetry
• Send administrative notifications, updates, and security alerts
• Respond to support requests and communications
• Analyze usage patterns to improve our Service
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

Third parties who assist in operating our Service: cloud hosting providers, payment processors, email service providers, and analytics services.

4.2 Partners and Resellers

If you are a customer of one of our Dealers or Distributors, your account and device information may be accessible to that Partner for the purpose of providing service to you.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of IoT GPS AI, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

• Account Data: Retained while account is active, deleted within 90 days of account closure upon request
• GPS/Telemetry Data: Retained for 2 years, then archived or deleted based on your plan
• Billing Records: Retained for 7 years as required by Canadian tax law
• Support Communications: Retained for 3 years

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit (TLS/SSL), encryption of sensitive data at rest, access controls and authentication, regular security assessments, and secure data centers with physical access controls.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

7. Your Rights Under PIPEDA

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for certain data processing (may limit Service functionality)
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at privacy@iotgpsai.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, analyze traffic and usage patterns, and improve our Service. You can control cookies through your browser settings.

Type	Purpose	Duration
Essential	Authentication, security	Session
Functional	Preferences, settings	1 year
Analytics	Usage statistics	2 years

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed on servers located outside of Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with PIPEDA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

IoT GPS AI
Email: privacy@iotgpsai.com
Location: Ontario, Canada

For privacy complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.